Refund Policy/Refund Policy
- RIGHT OF WITHDRAWAL
Pursuant to and for the purposes of art. 52 of the Consumer Code, the Customer has the right to withdraw without giving any specific reason within 14 days of receipt of the Product and to receive a full refund of the price of the Products (excluding delivery costs).
The Customer acknowledges and accepts that the right of withdrawal is excluded with reference to all personalized items as required by art. 59 of the customer code. Therefore, the right of withdrawal can only be exercised with reference to non-customized spare parts (if available on the website) as follows:
by registered mail to be sent to Exept Srl, Via Felice Casati 20, 20124, Milan (MI)
or by e-mail to firstname.lastname@example.org.
The Customer can use the following withdrawal form provided in Annex I, part B of the Consumer Code:
"To Exept Srl
The undersigned __________ withdraws from the contract concluded for the purchase of the following products [describe the products], ordered on _________ (or received on __________)
- Name, surname, address
In case of exercise of the right of withdrawal, the Product must be returned in its original packaging, complete in all its parts no later than 10 working days from the next notification to Exept.
The Products must be intact, opened by the Customer after delivery, the Products must not have been used, worn, washed or damaged. In any case, the exercise of the right of withdrawal is reserved exclusively for people who purchase the Product for purposes not related to a business, commercial, craft or professional activity:therefore, the right of withdrawal cannot be exercised by Customers who download VAT on purchases or where there is an entrepreneurial, commercial, craft or professional activity.
The shipping costs for returning the Product to Exept are charged to the Customer. The Customer has a legal obligation to take reasonable care of the Products and is responsible until delivery to Exept. Once the Products have been delivered to the following address:Via dell'Artigianato 91A 17024 Finale Ligure (SV) Italy, Exept will examine all returned Products and will notify the Customer via e-mail of the approval of the refund within a reasonable period of time. In accordance with the Consumer Code, Exept has the right to deduct from any refund due, any decrease in the value of the returned Products caused by improper handling of the Products.
The refund, which includes the entire Order or the part of the Order involved in the withdrawal, will be made by Exept using the same method originally used by the Customer to pay for the purchase within 14 (fourteen) days of receipt of the Products and only if the Products are in the conditions indicated to exercise the right of withdrawal. Exept will not be responsible for delays caused by the refund policies of credit/debit card companies.
The right of withdrawal is lost if the Product is not returned intact, namely:
- without original box
- without Product elements (accessories, removed parts, etc.)
- in case of damage to the product.